Privacy

Beswick Refrigeration

Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us. Please read it carefully.

1. Introduction

Beswick Refrigeration Services Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy sets out how we collect and use personal information about you when you visit beswickrefrigeration.co.uk (the “Website”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are (Data Controller)

For the purposes of UK GDPR, the data controller is:

Beswick Refrigeration Services Ltd

Company number: 07729737 (registered in England & Wales)

Registered office: Alpha House, 4 Greek Street, Stockport, Cheshire, SK3 8AB

Head office: Coronation Street, Stockport, Cheshire, SK5 7PG

Rugeley office: Unit 5, Trent Business Park, Power Station Road, Rugeley, WS15 2HS

Email: enquiries@beswickrefrigeration.co.uk

Telephone: 0161 430 8380 (head office) / 01283 619979 (Rugeley office)

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. What Personal Data We Collect

We may collect the following categories of personal data:

Contact & Identity Data

• Full name
• Email address
• Telephone number
• Business / company name and job title (where provided)
• Site or installation address (where relevant to a service enquiry)

Technical & Usage Data

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the Website
• Referring website

Communications Data

• Messages submitted via contact forms, email, or telephone

Service Data

• Details of refrigeration enquiries, quotes, service jobs, and maintenance history

We do not intentionally collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately.

4. How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you complete a contact form, request a quote, or get in touch with us by phone or email
• Automatically — through cookies and similar tracking technologies when you browse the Website (see Section 11)
• Third parties — from analytics providers such as Google Analytics

5. Why We Process Your Data (Lawful Basis)

Under UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. Where we rely on consent, you may withdraw that consent at any time (see Section 10).

6. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide the services you request
• Prepare and issue quotations, schedule works, and manage service contracts
• Maintain service, installation, and maintenance records, including any records required under F-Gas regulations
• Improve the performance and content of our Website
• Comply with legal and regulatory obligations
• Protect our legal rights and interests

We will not use your data for any purpose incompatible with the purposes set out above without notifying you first and, where required, obtaining your consent.

7. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third parties in the following circumstances:

• Service providers acting on our behalf, such as website hosting, email, CRM, and IT support providers, who process data only on our instructions
• Subcontractors and engineers where required to deliver installation, service, or maintenance works at a site
• Analytics providers — Google Analytics (Google LLC)
• Professional advisors — including lawyers, accountants, and insurers where necessary
• Law enforcement or regulators — where required by law or to protect our legal rights

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

8. International Data Transfers

Some of our third-party service providers may be based outside the UK. Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the ICO, together with the UK International Data Transfer Addendum where required
• Transfers to countries with an adequacy decision from the UK government

You can obtain further information about the safeguards we use by contacting us at enquiries@beswickrefrigeration.co.uk.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

After the relevant retention period expires, your data will be securely deleted or anonymised.

10. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to us processing your data based on legitimate interests or for direct marketing
• Rights related to automated decision-making — you have the right not to be subject to decisions made solely by automated processing that significantly affect you

To exercise any of these rights, please contact us at enquiries@beswickrefrigeration.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113
• Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how visitors use the site.

Cookies We Use

We use the following categories of cookies on this Website:

Strictly Necessary Cookies

These cookies are essential for the Website to function and cannot be switched off. They do not require your consent under PECR.

Analytics & Performance Cookies

These cookies help us understand how visitors interact with our Website, allowing us to improve its performance and content. They require your consent.

12. How to Manage Your Cookies

Consent

When you first visit our Website, you will be asked for your consent to place non-essential cookies on your device. You can manage your preferences using our cookie banner at any time.

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View what cookies are set and delete them individually
• Block all cookies, or block third-party cookies only
• Clear all cookies when you close your browser

Please note that disabling cookies may affect the functionality of this Website. For guidance on managing cookies in specific browsers, visit www.aboutcookies.org or www.allaboutcookies.org.

Opting Out of Analytics

To opt out of Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of the Website following any changes constitutes your acceptance of the updated Policy.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we have handled your personal data, please contact us:

Beswick Refrigeration Services Ltd

Email: enquiries@beswickrefrigeration.co.uk

Post: Coronation Street, Stockport, Cheshire, SK5 7PG

Telephone: 0161 430 8380

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113
• Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF